Last Updated: September 10, 2026
By accessing and using this website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this website or our services.
garnet-petal operates a collective of ceramic workshops offering custom commissioned pieces, workshops, and related services. All work is handcrafted by individual artisans.
Submitting an inquiry through our website does not constitute a binding agreement. Commissions become binding only upon mutual agreement and payment of the required deposit.
Custom commissions typically require a deposit ranging from thirty to fifty percent of the total project cost. Final payment is due before shipping or pickup. Specific payment terms will be outlined in your commission agreement.
Production timelines are estimates based on current workshop capacity. While we make every effort to meet stated deadlines, handcrafted work may occasionally require additional time due to technical considerations or unforeseen circumstances.
You will have opportunities to review and approve designs before production begins. Once production has started, significant design changes may not be possible and could incur additional costs.
Clay and glaze are natural materials subject to variation. Slight differences in color, texture, and finish between samples and final pieces are inherent to the ceramic process and do not constitute defects.
Cancellation terms vary depending on production stage:
Custom commissioned pieces cannot be returned unless they arrive damaged during shipping.
We package all items with appropriate materials for safe transport. However, once an item leaves our facility, risk of loss or damage transfers to the carrier and ultimately to you. We recommend purchasing shipping insurance for valuable pieces.
If an item arrives damaged, photograph the damage and packaging immediately and contact us within 48 hours. We will work with you to file insurance claims or arrange replacements as appropriate.
All designs, images, text, and other content on this website are owned by garnet-petal or our artisans and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without explicit permission.
You agree not to:
To the fullest extent permitted by law, garnet-petal and our artisans shall not be liable for:
Our total liability for any claim related to our services shall not exceed the amount you paid for the specific commission or service in question.
Workshop participants must:
Workshop cancellations must be made at least 48 hours in advance for a refund. Later cancellations may be rescheduled subject to availability.
We may photograph completed commissions for portfolio and marketing purposes. If you prefer your commission not be photographed or shared publicly, please notify us in writing.
These Terms of Use are governed by the laws of Canada and the province in which the relevant workshop is located. Any disputes shall be resolved in the courts of that jurisdiction.
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full effect.
We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the modified terms.
For questions about these Terms of Use: